Cisco Enterprise Routers Review

It's easy to deploy if you know what you are doing, but if you want to improve, you have to upgrade the hardware.

What is most valuable?

SIP and MGCP - the router is a voice gateway router which terminates all calls to and from the PSTN.

How has it helped my organization?

Automatic calls routing depending on certain conditions such as dialled digits and received calls. We can automatically select which telecom provider to use for certain calls.

What needs improvement?

Nothing that I can think of. If you want to improve, you have the choice to upgrade the hardware.

For how long have I used the solution?

I've used it for four years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

It's been very stable since deployment.

What do I think about the scalability of the solution?

No scalability issues.

How are customer service and technical support?

Customer Service:

Excellent customer service.

Technical Support:

I never had an issue yet with this product which required TAC intervention but from my previous experience Cisco TAC support is the best.

Which solution did I use previously and why did I switch?

We were using the old Telco PABX and had to switch over to VoIP because it was irrelevant and incompatible.

How was the initial setup?

It's easy to deploy if you know what you are doing, and have a proper migration plan.

What about the implementation team?

It was an in-house deployment.

What was our ROI?

It's high.

What's my experience with pricing, setup cost, and licensing?

It's worth the price you pay.

What other advice do I have?

It's best for branch office deployment.

Which version of this solution are you currently using?

2900 with IOS Version 15.x
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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