What is most valuable?
Reliability and availability
How has it helped my organization?
Eliminates weak points, it simply does its job.
What needs improvement?
More friendly interface, less Cisco centric approach
For how long have I used the solution?
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
Customer Service: Rather good, I've only needed to contact them on really rare occasions.Technical Support: There was no need for technical support. T only thing I did was a memory upgrade which was quick and not problematic.
Which solution did I use previously and why did I switch?
Yes, linux based routers such as pfsense, zentyal. Those solutions were much more unstable. I also used some less known switches. First power supply issues eliminates them fast.
How was the initial setup?
If you have the proper knowledge level there is no problems with initial setup. You simply need to know what are you doing.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
Initial costs were reasonable and the day-to-day cost is the cost of keeping a Cisco engineer on staff
Which other solutions did I evaluate?
Yes- 3com, Mikrotik
What other advice do I have?
Hire/educate a Cisco engineer or a fast learning IT manager.