Cisco HyperFlex HX-Series Review

A fast and robust solution for our Call Monitor

What is our primary use case?

We use this solution for our Call Monitor and for Contact Center Express.

How has it helped my organization?

This is a robust product that we can rely on.

What is most valuable?

The speed, storage, and management are the most valuable features.

What needs improvement?

We would like to see better integration in the next release of this solution.

Managing this solution is complex and should be improved.

For how long have I used the solution?

Six months.

What do I think about the stability of the solution?

So far, the stability has been good. Since we implemented six months ago, we haven't had any issues. We were able to upgrade the code without interrupting the service, which is good.

What do I think about the scalability of the solution?

We add more HyperFlex servers as we need, so it is pretty scalable.

How are customer service and technical support?

Technical support for this solution is very good. This is a new technology for us, and we had to call a lot to ask for help with updating or integrating.

Which solution did I use previously and why did I switch?

We were using UCS previously, but we needed better hardware for our Call Monitor.

How was the initial setup?

The initial setup of this solution is straightforward.

What about the implementation team?

We implemented this solution in-house by following all of the instructions.

What was our ROI?

We have not yet seen the ROI.

What's my experience with pricing, setup cost, and licensing?

Our licensing costs are large, but it is combined between all of the Cisco products that we have.

Which other solutions did I evaluate?

We trust Cisco and did not want to change vendors.

What other advice do I have?

My advice for anybody who is researching this technology is to learn it before you implement it. This is a very stable product, but it is complex to manage.

I would rate this solution an eight out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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