What is most valuable?
The product is quite mature. Cisco is well known within the industry.
The solution's most valuable aspect is that it is extremely integrated. The product basically comes with the firewall features including IPS, URL filtering, malware, et cetera. The integrated features are great.
The functionalities of the product are pretty good.
Cisco has always been a premium product. There's a lot of other entry-level solutions. This is more robust.
The solution offers a good mix of features. You can always add more modules as you need to if you need even more features.
What needs improvement?
The pricing of the solution can be improved. It's not cheap. It's quite expensive.
The company needs to make its solution more affordable to make it more accessible to larger markets. Otherwise, it's seen as an enterprise-level solution that small or medium-sized organizations can't afford and therefore they won't even look at it.
For how long have I used the solution?
I've been using the solution for quite a long time. It's been ten or 15 years. I have well over a decade of experience under my belt.
What do I think about the stability of the solution?
The solution is stable. We find Cisco to be very reliable. It doesn't crash or freeze. There aren't bugs or glitches that disrupt its performance. It's good. There's never been an issue.
What do I think about the scalability of the solution?
The solution can scale. It's designed more as an enterprise-level solution, so it's good for larger companies.
How are customer service and technical support?
The customer support is great. We're quite satisfied with the level of service Cisco provides. They're knowledgeable and responsive.
Overall, we find that they have the best technical support in the business. Their support is quite competent in terms of their technical skills, more so than other competitors. If you face any issues, you can call them at any time and get the answers you need to resolve whatever is going on.
Which solution did I use previously and why did I switch?
I've used a variety of other solutions. I've used Check Point, Palo Alto, and Juniper as well.
We primarily like Cisco due to the fact that their technical support is great. By far, it's the best I've ever seen.
How was the initial setup?
The solution's initial setup is very straightforward. It's not complex at all.
What's my experience with pricing, setup cost, and licensing?
The solution's costs are quite high. It's a turn-off in terms of actually using it. It's more of an enterprise-level solution. It's not ideal for smaller organizations as the cost to run it would be out of their budgeting capabilities.
What other advice do I have?
We use a few different Cisco solutions.
We're a Cisco partner. We have a business relationship with the company.
We're dealing with the latest version of this particular solution.
I'd rate the solution seven out of ten.
The value for money it should be there. Which means good features, good functioning things are there, but they need to make it more affordable for big market. If they were able to price the solution to make it more affordable for more clients that may not be enterprise-level, they've have a bigger footprint.