What is most valuable?
The way we can trust this solution is the most valuable. We have no issue with this product. It is a competitive product. You need to have a very good and deep knowledge of the product to take the full benefits of all the features, but it is a good product.
What needs improvement?
It is too complex. It should be easy to use. We are not such a big team. We only have three engineers to work with this, and we don't use all of the functionality of the product. Its range of functionality is too wide for us, and this is the reason why we are thinking of switching to a more simple product. We have shortlisted a Microsoft solution. We have a big footprint for Microsoft products, especially in security. As a global strategy, we try to leverage to the maximum what is possible around Microsoft.
For how long have I used the solution?
This product was installed before I joined this company. It would be six years or something like that. We are probably two versions behind the latest one.
What do I think about the stability of the solution?
How are customer service and technical support?
Their technical support is good. Cisco support is good.
How was the initial setup?
I was not there, but I think the company had a services company that helped them in implementing it. It was easy because we only had to give them the requirements and their engineers did it for us. After they finished their mission, we started to deal with this solution, but it is too complex for a company of our size.
What's my experience with pricing, setup cost, and licensing?
Its price is probably good if you use all of its features and functionalities to protect your environment. If you use only a part of the functionality, its price is too high. It is just a question of value and the functionality you use.
What other advice do I have?
I would advise others to make sure that you have the knowledge of this solution to get the full benefits of all the features, and you are able to use it on a daily basis.
I would rate Cisco ISE a six out of ten. Its functionality is too wide for our company.
Which deployment model are you using for this solution?