Cisco ISE (Identity Services Engine) Review

Enables us to distribute internet access to guests and has a good profiling feature


What is our primary use case?

We use it to aid the tools that we make and to sponsor and get flow.

How has it helped my organization?

We distribute internet access to guests. It's the product to our environment.

What is most valuable?

The profiling option is the most valuable feature. 

What needs improvement?

They should improve the upgrades. It's not easy to upgrade the solution. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It's stable. 

What do I think about the scalability of the solution?

It is scalable because we use a network load balancer at the front of the PSN. It can be extended as we want to multiply. It's scalable to our environment. We have around 8,000 users and we are planning to expand it. 

How are customer service and technical support?

I opened some tickets with them and I had no problems. They are engineers from India and the U.S and they perform well.

How was the initial setup?

The initial setup was complex. The deployment took around one year. 

What about the implementation team?

We used an integrator for the deployment. They didn't know a lot about the solution so we had to learn about it ourselves and helped them.

What was our ROI?

We have seen ROI from this solution. 

What's my experience with pricing, setup cost, and licensing?

We use a virtual machine so in terms of pricing, we can extend it as much as we need. The licensing; we had to renew twice and in my opinion, it's good.

Which other solutions did I evaluate?

We also looked at ForeScout but we preferred Cisco ISE. 

What other advice do I have?

I would rate this solution a ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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