Cisco Meraki Wireless LAN Review

Excellent graphical interface, good stability, and an easy initial setup

What is our primary use case?

We primarily use the solution to understand what is happening in terms of troubleshooting the performance on the network. We have pretty specific user issues. We use it to ensure both our users and devices are secure.

What is most valuable?

We like the analysis that allows us to see how our cloud applications are performing and we like the way that the solution shows where suites are coming from, including if they are coming from overseas. 

We like the way that we can map the solution against the floor of our building. We are able to see a few things from a topography perspective and can show us if certain aspects are wrong.

The interface is excellent. We've been really happy with it.

What needs improvement?

We haven't had any issues with the solution. We like the way it works. There isn't anything I can think of that makes me worry that it might be lacking in a certain area.

For how long have I used the solution?

I've been using the solution for two years now.

What do I think about the stability of the solution?

The stability is good. We haven't had any crashes. There haven't been bugs or glitches that have interrupted us or our work.

What do I think about the scalability of the solution?

We currently have 60-75 users on the solution. They all use it daily.

For us, the solution seems to be pretty scalable. We haven't had any issues and haven't seen any shortcomings.

How are customer service and technical support?

I don't recall ever reaching out to technical support. That's not to say we haven't, but I can't remember any specific event or problem where I can discuss a real-life encounter with them. My understanding is that it's good as long as we log a case quickly.

If a case was logged and it's been registered with them, we find the effects in terms or response and resolution are good. We all have different customers with different firewalls and we find technical support in general pretty good. They've got a pretty good presence here in New Zealand, and the support from overseas is pretty good too.

Which solution did I use previously and why did I switch?

We previously used Ruckus. Meraki is far and away much better for our needs. It was the user interface and its superiority that sold us. It's just far superior and easy to use. The ability to troubleshoot on the graphical interface is just better because the graphical information is so clear.

How was the initial setup?

The initial setup is quite simple. I wouldn't describe it as complex at all.

When we moved to a new building, we were able to have everything up and running in a day or so. Maybe even less than that.

Maintenance is pretty straightforward as well. We just do the updates regularly in order to make sure the server is up to date, as well as any security features.

What about the implementation team?

We're the integrator. We use the solution and also have the capabilities and know-how to bring it all together. We don't need any outside help in order to implement the solution.

What's my experience with pricing, setup cost, and licensing?

I don't have any information about the pricing of the solution. I'm not sure I could estimate the costs on a yearly or monthly basis as I don't deal with finances at our organization. I do believe our company offers very good value for money, although it's my understanding that it's not exactly on the cheapest end of the spectrum.

What other advice do I have?

We have a business relationship with Cisco. We're also a partner.

I'd advise other organizations to think about the solution right through to how they manage and troubleshoot end users. I would recommend that anyone looking at a solution such as this consider that. A lot of people just think about the LAN performance, but I think the ability to understand it and save time by troubleshooting the end-users would be a more important consideration.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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