What is most valuable?
The Dashboard, with its centralized "cloud" interface is the most valuable feature of Meraki. If you are a smaller organization, have a small IT staff, and/or basic wireless needs Meraki provides the perfect solution. That is not to say that larger more educated organizations might not also find Meraki to be a great fit.
How has it helped my organization?
We use Meraki as a managed service provider for several clients that found the product and price a fit for their organization.
What needs improvement?
One of the virtues of the product could possibly be viewed as an achilles heel. The product is straightforward and does not have lots of features and fine tuning available vendors such as Cisco and Aruba. Some may be available when unlocked by Meraki TAC, but the product is not as feature rich as non-cloud offerings. This may be viewed as a positive by many users that do not want the complexity that comes with the extra features.
For how long have I used the solution?
I have been certified and used this product for 3 years.
What was my experience with deployment of the solution?
Very few issues. TAC works well with standard requests. If one needs something very advanced and rarely needed the TAC has difficulty escalating quickly.
What do I think about the stability of the solution?
The product is completely stable in our implementations.
What do I think about the scalability of the solution?
The Meraki products scale quite well by allowing multiple organization with subdivisions of "networks" APs can be added to networks and tagged with other information as well. I would say that it works best for organizations with many diverse locations with smaller numbers of APs.
How is customer service and technical support?
I would say that customer service is an 8/10 Technical Support
For basic technical support I give a 9/10. Once in the BETA program Irate Meraki a 10/10. The area in between basic support and "white glove" BETA program support is a little rough as I think most Meraki users keep things simple.
Which solutions did we use previously?
My company implements Cisco and Meraki and are certified for both. As I am also Aruba certified we occasionally service Aruba implementations.
How was the initial setup?
Setup is very straightforward. The GUI is very intuitive.
What about the implementation team?
We are the vendor doing the implementation and often maintenance/monitoring.
What's my experience with pricing, setup cost, and licensing?
Pricing is directly tied to licensing. Longer terms are a better value than shorter ones, but the customer needs to determine which options is best.
Which other solutions did I evaluate?
yes we evaluated all the competition.
Disclosure: My company has a business relationship with this vendor other than being a customer: I am Meraki certified and my company is a Cisco-Meraki partner
Jan 04 2017