Cisco Meraki Wireless LAN Review

User-friendly with a great dashboard and very good scalability

What is most valuable?

The dashboard is the solution's most valuable feature. It's very user-friendly. It's a good solution for people that don't have a big technical team.

What needs improvement?

In many wireless solutions, there are a lot of things that can be added, like WiFi 6. 

Meraki should share its viability roadmap. It is really hard to know which functionality will appear or when they will be available. It is also hard to know which features are available now but are not visible on the dashboard.

In France, there's a law that requires we should keep a log of connection for 1 year, so it would be really nice to have a solution or feature that allows us to keep a log in the cloud during the year with log rotations and secure log authorizations. Right now, in France, it is not possible.

For how long have I used the solution?

I've been dealing with the solution for 25 years.

What do I think about the stability of the solution?

So far, we haven't had issues with stability. 

What do I think about the scalability of the solution?

The solution is easily scalable. There are not really any limits for the customer in terms of expanding if they need to.

How are customer service and technical support?

The technical support of Meraki is very good. They're always quick to answer. You can create a case on your dashboard and after a maximum of 30 minutes, they contact you. This is a great process. Many other solutions should copy their support model. 

How was the initial setup?

The initial setup is easy; it's not complex at all.

In terms of deployment, depending on the customer, it can be installed rather quickly. A customer can even handle the installation themselves.  Some may need more help with design, and it can take a bit more time to do that, but overall it's rather simple. 

What other advice do I have?

We're a partner with Cisco. We create architecture for customers and design solutions for surveillance products. We also deploy WiFi production engineers from our company.

My advice to others considering implementation is to be aware of Meraki limitations. If you are not sure if the features you need are available, you should verify that with Meraki. It will keep you from having any surprises down the road.

I'd rate the solution nine out of ten. It's a really good product.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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