What is our primary use case?
We are trying to introduce this product to a lot of customers in Egypt by showing them the real value of the product. Based on this, they start to absorb the idea and the value comes from having such solution. Then, we integrate the solution with the rest of the portfolio that they have.
What is most valuable?
Any product that Cisco provides will give the user more visibility into their connectivity and network, thus protecting their environment.
What needs improvement?
We usually capture information from the customer, not from our system integrator. Why? Because the customer is using the tools and solution every day. They are facing all the problems every day. We give them the chance for a healthy discussion between the system integrator and the customer. We have this, but not all the system integrators are doing this. If we keep this door open, we will capture the feedback. We don't have this backdoor to Cisco. We give them the healthy feedback, not the complaints. The complaints are usually 80 percent of the information coming in with a lot of complexity and anger behind them. So, there is no real data or information that we can use.
We are using other vendors as a complementary solutions. I hope that Cisco will think about doing a kind of acquisitions, e.g., CCTV. Because what they have right now is not good enough, and good enough will not work anymore. At the end of the day, I need an end-to-end solution, not a complimentary solution.
What do I think about the stability of the solution?
Stable is a nice term, but it's fully integrated with the Cisco portfolio. So, it is stable automatically. So, there is no problem with stability.
What do I think about the scalability of the solution?
It is scalable from the beginning. It is a product that you can scale upwards whenever you want.
How was the initial setup?
At the beginning, the setup was complex. Once we did it once, it was easier. Any new technology is complex at the beginning.
What about the implementation team?
We are the integrator and develop our own resources.
Before even introducing any solution to the customer, we show them the return of investment of having that solution. We go through a lot of steps. So, at the beginning, we show them the real value. We show them the return on investment, then we ask them to start to test the labor of the solution by doing the PoC. Once they've tested the PoC, and it's good, they will be ready to have the solution by the end of the day in their network and environment. After that, once we have it up and running and fully implemented, we come back again to them, asking "Can you remember the showcase that we showed you at the beginning? We need to confirm the reason." Once it's confirmed, and the sign up is done, we give our blessing. Then, we use them as a use case in our events.
Which other solutions did I evaluate?
We are committed to Cisco by 90 percent and the other 10 percent is dedicated to complimentary solutions.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.