What needs improvement?
We really lag on the AC infrastructure where the configuration and the changes make a difference in terms of troubleshooting.
The product improves us when we see an expert and L1/L2 engineers for support. We have a dependency there. A simple configuration makes a big difference. It can create more chaos inside the network. We need to make sure when we make changes in one platform and it impacts other platforms, that the technical problems don't reach the end users.
There should be better certifications. More training should be provided before we get into this product.
What do I think about the stability of the solution?
We are just migrating to Cisco Nexus as a newer product. We are looking for similar features in Arista. We are closing the gap from Cisco ASA to an Arista ASA environment. This gives us a very stable network when compared to Cisco.
How are customer service and technical support?
I get very good support from Cisco. The response was very fast when compared to other vendors.
If you previously used a different solution, which one did you use and why did you switch?
I advise anyone to invest in a new solution because we do a periodic refresh every three years. For any product we buy, we ensure it is in the warranty and it is the leader in the market.
We go through the Gartner studies to understand the leaders in the market. Then, we get the solutions from the partners and go over them. We do a case study with the other competitive companies on the product they use and their experience with it.
How was the initial setup?
The setup was very easy, but managing it in operations was very complex. The VLANs are different. We have a network outside and inside of the ASA infrastructure.
It is not possible to provide privileged access to L1 or L2 engineers. If you provide L3 access, there is a chance that they mess up the network by making smaller changes that you don't want.
What about the implementation team?
We implemented Cisco Nexus through a consultant.
Which other solutions did I evaluate?
Another option was Aruba Networks.
What other advice do I have?
On a scale of 1 to 10, I would rate this product a 6 or 5. The reason is that we are into Cisco for a long time. They have been very good supporters since we began the network environment.
For any technology on the education part, for the training and decisions, there are more resources available than when compared to other partner products. Planning technology through Cisco for our training sessions and getting it implemented with other products is what we do now.
Currently, we are assessing the leaders in the market for the data-container environment and SD-WAN solutions. VeloCloud was suggested by colleagues of neighbor companies.
Disclosure: I am a real user, and this review is based on my own experience and opinions.