Cisco Prime LAN Management Review

I like the visualizations of RF propogation. It has "kludgey" code that acts unpredictably on occasion.

What is most valuable?

The most valuable feature is the visualizations for RF propogation.

How has it helped my organization?

We use it for our customers' managed services.

What needs improvement?

It has "kludgey" code that acts unpredictably on occasion.

For how long have I used the solution?

I've used it for over 10 years now.

What was my experience with deployment of the solution?

Generally, it's easy to deploy.

What do I think about the stability of the solution?

We've had a little issue with the stability.

What do I think about the scalability of the solution?

We've had no issues scaling it for our customers' needs.

How are customer service and technical support?

Customer Service:

In my experience, Cisco customer service is 8/10.

Technical Support:

In my experience, Cisco technical support is 9/10.

Which solution did I use previously and why did I switch?

I have used solutions. Some customers like to have a single vendor so Cisco is a natural choice if they have Cisco gear.

How was the initial setup?

A little of both. I'd describe it as both straightforward and complex.

What about the implementation team?

I am the reseller.

Which version of this solution are you currently using?

**Disclosure: My company has a business relationship with this vendor other than being a customer: I am Cisco-certified and we are a Cisco Partner.
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