Cisco Stealthwatch Review

Enables us to run our call center 24/7 and has good tech support engineers

What is our primary use case?

Our primary use case is for it to run our call center 24/7 365 days a year. 

What is most valuable?

There's a lot of stuff on the new version we haven't had the chance to work with yet. 

What needs improvement?

We're trying to upgrade to the newest release. We're running a version that's three versions behind. 

What do I think about the stability of the solution?

So far we've had a good experience with stability. We've run into some issues with the configuration. 

What do I think about the scalability of the solution?

It's not scalable due to our own implementation. Everything that I read though, indicates that it can be scalable. 

How are customer service and technical support?

Most of the engineers I've worked with have been really good. Very knowledgeable and easy to work with.    

If you previously used a different solution, which one did you use and why did you switch?

We've used Cisco for around ten years. Prior to that, we were using Nortel. We had a relationship with a Cisco account manager prior to the collaboration products. 

What about the implementation team?

We had engineers that set it up. There were some problems that Cisco support came to fix. 

What other advice do I have?

I would rate it an eight out of ten. 

Check the vendors and the options out there to see how they can meet your needs. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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