Cisco UCS Manager Review

Helps us manage our infrastructure and reduce time and effort but upgrades should be made easier

What is our primary use case?

Our primary use case for this solution is to help us manage our infrastructure and reduce time and effort for these tasks.

How has it helped my organization?

Right now it has improved only some things as we need to upgrade for additional functionality.

What is most valuable?

What would be the most valuable features for us are things we can't even work with yet. We work with an older version of the product that cannot do some things that we need. We can't install the next version because we cannot find great local support assistance for Cisco.

So, instead of using these features through Cisco, which is eventually what we want to do, we blend in with other solutions like Nutanix. The upgrade in Nutanix is very easy and doesn't require downtime. But with Cisco, we have already products and services in the server. We can't afford the downtime that it would take to make the upgrade and we can't find anyone professional to assist us with the problem at this point. 

What needs improvement?

If there were a way to make the upgrade process better, it would be great. Our most important issue right now is to resolve the installation barrier so we can use the product features fully. We needed to phase in new hardware and try again with Cisco HyperFlex M5.

Also if we had one interface, it would solve some operating issues. If we can control all devices from one interface, I think it would help a lot.

For how long have I used the solution?

We have been using UCS (Unified Computing System) manager for three years

What do I think about the stability of the solution?

The solution itself is very stable.

What do I think about the scalability of the solution?

I think this product is very scalable. We have maybe 50 or 60 users right now working with SAP applications like S/4 HANA and it's working well for now. For now, we do not have immediate plans to scale usage as far as staff, but we are investing in new hardware. This will allow us to make any upgrades before we put the products into production. We can do the upgrade with no downtime no problems.

How are customer service and technical support?

The system for technical support is working well, but I've opened more than five or six technical support issues for HyperFlex. So it's very good for response time and attention, but when I asked to make this upgrade, they tell me that they can't do that. If you want to upgrade or want any service, we can open new tickets. But we open one and then another and the problem isn't solved. 

With HyperFlex, the firmware has some issues. If we can't upgrade, we can't solve some problems and enhance the threshold in this product. We need solutions to problems not to just open more tickets.

Which solution did I use previously and why did I switch?

We did work with previous products to set up a traditional server solution. We switched to Cisco UCS Manager because it is more powerful. We knew about our limitations because we were not familiar with this product and lack some better access to local technical support. We planned to take the UCS Manager course and training to solve these issues.

How was the initial setup?

The installation is very complex. We work with Hypervisor VMware. We study the competitive advantage of different combinations and compatibilities. Because there are so many options this process becomes very complex. Compared to Nutanix, we don't investigate anything. We just click download and install the system. 

From day one when we were initiating HyperFlex, we worked with version 1.9 at the time. After one year, we made the upgrade to 2.0 and then 2.1. After many open tickets and trying many times, we can't upgrade the tool to 2.201. So, we are still trying to get to the point where we want to be with the implementation and it is one year and three months. 

What about the implementation team?

We implemented on our own but for the upgrade with would like to work with assistance. We have not been able to find proper assistance in our area.

What's my experience with pricing, setup cost, and licensing?

If someone working with SAP (System Analysis and Program Development) or some other system, I recommend HyperFlex for that infrastructure as a better hardware solution but not the application. If you work with SAP and something like S/4 HANA or anything else, Cisco is a good hardware solution.

On a scale from one to ten, where one is the worst and ten is the best, I would rate Cisco USC Manager a seven because the pricing and quality of the product with the discount from Cisco make HyperFlex a good value compared to other solution.

As we preferred Cisco as a solution at a great price, I think many people will consider it a better option. With some training and support, we can solve the issues we have.

Which other solutions did I evaluate?

Before choosing Cisco, we did not evaluate other options because we were familiar with the company through other products and their reputation.

Which version of this solution are you currently using?

Version 2.01 (on-premises)
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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