Cisco Umbrella Review

It provides native integration into the multiple cloud services.


What is most valuable?

It transparently protects users from rogue web sites.

OpenDNS filters DNS query/reply without any software to be installed on the client side, so in my mind, the transparency I was talking about relates to:

  • No changes on the client side required, i.e. software or configuration changes
  • The complete communication is not proxy’ed as such, only DNS query/response filtered.

How has it helped my organization?

It provides native integration into the multiple cloud services, for example, Microsoft OMS.

For how long have I used the solution?

I used it during a two-week POC (proof of concept).

What was my experience with deployment of the solution?

I have not encountered any deployment, stability or scalability issues.

How are customer service and technical support?

Technical support is good.

Which solution did I use previously and why did I switch?

This is the first time we used one of these products, one of the known DNS firewalls.

How was the initial setup?

Initial setup is simple, although some pre-requisites were not communicated to us, and they can make the final solution a bit more complicated.

What about the implementation team?

We implemented it in-house with the support of the vendor.

What was our ROI?

The product has been rejected by business due to the pricing; no ROI as such.

What other advice do I have?

It is a great product in the company security portfolio. It can be used together with the proxy to provide end-user security. However, the cost of this product is too high for what some businesses can afford.

Which version of this solution are you currently using?

Umbrella
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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