What is most valuable?
It transparently protects users from rogue web sites.
OpenDNS filters DNS query/reply without any software to be installed on the client side, so in my mind, the transparency I was talking about relates to:
- No changes on the client side required, i.e. software or configuration changes
- The complete communication is not proxy’ed as such, only DNS query/response filtered.
How has it helped my organization?
It provides native integration into the multiple cloud services, for example, Microsoft OMS.
For how long have I used the solution?
I used it during a two-week POC (proof of concept).
What was my experience with deployment of the solution?
I have not encountered any deployment, stability or scalability issues.
How are customer service and technical support?
Technical support is good.
Which solution did I use previously and why did I switch?
This is the first time we used one of these products, one of the known DNS firewalls.
How was the initial setup?
Initial setup is simple, although some pre-requisites were not communicated to us, and they can make the final solution a bit more complicated.
What about the implementation team?
We implemented it in-house with the support of the vendor.
What was our ROI?
The product has been rejected by business due to the pricing; no ROI as such.
What other advice do I have?
It is a great product in the company security portfolio. It can be used together with the proxy to provide end-user security. However, the cost of this product is too high for what some businesses can afford.
Which version of this solution are you currently using?