Cisco Umbrella Review

It has the ability to block malware threats in the cloud and control web content access from inside or outside the office.


What is most valuable?

It has the ability to block malware threats in the cloud and control web content access from inside or outside the office.

How has it helped my organization?

It has significantly reduced the threat of virus/malware infections, CryptoLocker infections and has made our client’s networks more secure.

What needs improvement?

Improvement could be made in the area of detailed reporting analytics broken down by client name for individual custom reporting.

For how long have I used the solution?

I have been using it for about three years.

What was my experience with deployment of the solution?

I have not encountered any deployment, stability or scalability issues. The installer can be scheduled and rolled out using our set of Managed Services tools.

How is customer service and technical support?

Customer service and technical support is excellent. I give it a 9.5.

Which solutions did we use previously?

We have used Websense, Barracuda and iPrism in the past. The flexibility of OpenDNS supporting a high-performance cloud infrastructure and not requiring any hardware or software cost was a major factor. The monthly pricing model fits into our company’s core services as a Managed Services provider and eliminates the need for annual renewal licenses.

How was the initial setup?

Initial setup was straightforward for the most part, but it can become complex depending on the granular content filtering features that need to be implemented for each client.

What about the implementation team?

In-house implementation. I would recommend an automated procedure on a domain network instead of a manual remote install. I recommend a default of blocking malware, phishing and pornography only, and allowing the client to determine if any additional categories need to be blocked on their network.

What was our ROI?

ROI benefits both the reseller and the client in Managed Services because of its proactive approach to network security. Our technicians aren’t spending hours of wasted time removing malware and viruses from desktops and notebooks. Customers appreciate the productive benefit of multi-layered protection that builds upon their legacy firewall and spam prevention. The pricing for the subscription is minimal (literally a few cents a day). The price is based on content management and security of client networks, as a bundled solution with an existing service.

What other advice do I have?

Try it before you buy it, to test it out. Test the content filtering categories.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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