Cisco Umbrella Review

Unifies our expanding environment, making troubleshooting and maintenance easier

What is our primary use case?

We act as an MSP for our organization, and we use this solution as part of the service. We are the parent company and we acquire insurance agencies. Typically, these agencies have between twenty and one hundred and twenty people. We do not force them to move onto our system; However, we show them what value they will receive by us taking on their network infrastructure. This includes the firewall, switches, IP phones, email platforms, etc. 

How has it helped my organization?

This solution allows us to manage our four hundred locations under the same umbrella, with the same configurations. It makes it easier to troubleshoot and provide the same solution to everyone.

What is most valuable?

The most valuable feature of this solution is its reliability.

What needs improvement?

Security, overall, can always be improved.

What do I think about the stability of the solution?

The stability is good, and we have had very few problems with the equipment. The problems that we've had have been with our carriers. I can, pretty much, put a solution in place and not even worry about it.

What do I think about the scalability of the solution?

My impression is that this solution is very scalable. It allows us to grow. We can add fifty sites per year, easily, and not really have to redesign from the ground up.

How are customer service and technical support?

When we need technical support, they're usually very responsive. I usually get a solution or an answer between thirty minutes and a couple of days, depending on what the technology is, and whether the issue is critical or not.

Which solution did I use previously and why did I switch?

The smaller sites typically use non-enterprise grade equipment, and we switched because it is easier to manage the solution, especially when it's set up to our standards.

How was the initial setup?

The initial setup can vary in complexity depending on the size of the agency, as well as other factors including what they already have in place.

What about the implementation team?

We do all of our integrations in-house.

What was our ROI?

We have most definitely seen ROI. In most cases, when we take over, we're always saving on monthly costs. The turnaround investment is usually under a year.

What's my experience with pricing, setup cost, and licensing?

There is a one-time cost of approximately $800 USD per user, and then a yearly support fee of about $50 per user. Our fees end up being about $150,000 USD per year.

Which other solutions did I evaluate?

We have one vendor, and interoperability is not an issue when we use Cisco.

What other advice do I have?

This solution had been pretty good and it fits our needs. If we have business needs change then we will look at whether the current solution can do it. If not then we have to reach out and find something else.

My advice to anybody who is researching this type of solution is to do their homework when it comes to comparing products. Compare apples to apples, and ensure feature parity. I would stress that the support organization behind the product is very important. For us, any of the other products that we've used just haven't performed up to the standards of what we are doing.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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