Cisco Unified Communications Review

Seamless integration for phones, messaging, and networking

What is our primary use case?

Our primary use is communication between users as well as inbound and outbound calls for the organization. Also included is IM & Presence for the users.

How has it helped my organization?

Having a single system including the routers and switches all from the same system gives ease of use. Using the phones was seamless and provided several features the previous system did not have.

What is most valuable?

Using Jabber for IM & P, as well as phone control, was the most valuable.

The Click to dial feature was one of the most important features for the customer.

What needs improvement?

Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice.

For how long have I used the solution?

I have been working with Cisco Unified Communications for more than 19 years.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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