Cisco Web Security Appliance Review

Good third-party integration for user authentication and authorization, but technical support needs improvement


What is our primary use case?

We use this solution for securing network traffic.

What is most valuable?

The Gateway is an advantage that I can see in Cisco. 

The WCCP is good at delivering HTTP and HTTPS traffic. Before this ping forwarding was a problem for us.

This solution offers categorization for YouTube and other specific applications from Facebook to WhatsApp, which can be controlled whether it's on mobile or PC.

You can partition your IPs based on scoring from Cisco Cloud.

There is a variety of options for integration with other products for authentication and authorization of users.

You can control everything through policy.

What needs improvement?

Technical support needs to be improved because they take a very long time and there is no communication or notification.

Controlling engines at the network layer needs to handle more links or multiple links from the internet.

Controlling with the applications, or more applications as part of the local applications so that it's bigger.

The price should be moderated.

For how long have I used the solution?

I have been using this product in my daily operations for forty years.

How are customer service and technical support?

When it comes to this technical support, sometimes it is not good. If you open a case with the local region here in the Middle East, sometimes also from the outside, the tech support takes a long time getting you logged in and troubleshooting files and screenshots.

They are not quick to respond or in the analysis, they don't even let you know what the current status is with my issue or a plan of resolving it.

I have been impacted often with issues regarding our integration from Cisco with this solution.

The technical support takes a lot of time without any feedback or any answers. They never even let you know if they are working on fixing it. 

After some time, I end up fixing it myself.

 And after a long time, I troubleshoot this issue and fix it myself. And notification would be cleared.

What's my experience with pricing, setup cost, and licensing?

I know from the manager that the price is too high and that other solutions offer the same features for less.

Which other solutions did I evaluate?

There are some other powerful competitors such as ForcePoint and Symantec.

What other advice do I have?

I use this product and implement it.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.

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