Cisco Wireless Review

Great support, very stable, and offers great functionality

What is our primary use case?

We primarily use the solution for our handheld devices. We have about 30 most likely that are medical hand-held devices. We do have a lot of wireless devices out there, including carts. We've got Vocera Badges that we use.

What is most valuable?

The support offered by Cisco is excellent. They are very responsive and knowledgeable.

The functionality of the solution is very good.

What needs improvement?

The most difficult part of the solution is us juggling everything. There are eight access points that we have to deal with. They have a tendency to age out. After five years, they go off sale. Then, five years after that, that they're out of support. Usually, when you get a new access point, we have to get to a certain version to get everything to work. However, on top of that, the ones we had 10 years ago are no longer functioning. They make it a complicated battle to try to keep your equipment at proper revisions, all at the time. They kind of force you to upgrade now. 

Apple is definitely causing a lot of issues by turning on more security features on its equipment. It is causing more problems on the business side. One is what they call a randomized Mac address that Apple has put out. As far as I know, Cisco doesn't have a fix for that. In other words, it's there to protect the end-user when they're on a guest network or they use randomized Mac addresses. We were trying to implement an employee group that would track the individual via the Mac. Now that it's rotating, we don't have a way to configure that.

I need to figure out how to handle security features that product lines have that offer a non-standard type of security feature that is being turned on constantly by different vendors. iPad also gives us isses. They have it set up so that you don't see the Mac address and the wireless at all. You can't even track your device anymore. I just discovered that last week.

For how long have I used the solution?

We've been using the solution for about 15 years at this point It's been a good long while.

What do I think about the stability of the solution?

The solution is pretty solid in terms of stability. Out of a rating of ten, I would give them a nine. It's reliable and doesn't crash or freeze. It's not buggy at all.

What do I think about the scalability of the solution?

I would describe the solution as scalable. If a company needs to grow it out they can do so pretty easily.

How are customer service and technical support?

We're big fans of technical support. It's one of the solution's big selling features. We've very satisfied with the level of support they provide us.

Which solution did I use previously and why did I switch?

I also have experience with Aruba. I'd say that Cisco is a bit more complicated to set up.

That said, we went to Cisco from day one - even before they had wireless controllers. Cisco is our go-to solution.

How was the initial setup?

The initial setup is probably a little bit more complex than Aruba from what I've seen so far. It's not simple per se.

What's my experience with pricing, setup cost, and licensing?

I don't handle the pricing. I don't have it in front of me. I'm not sure what the monthly costs are for our organization.

What other advice do I have?

We're just a customer.

The solution is fairly up-to-date, however, we aren't using the most recent version of the solution right now.

Overall, I'd rate the solution nine out of ten. We've used it for years and it's worked quite well for us with very little issues to speak of.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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