Cisco Wireless Review

Stable with good basic features and extremely scalable

What is our primary use case?

We are primarily using the solution for wireless connectivity and expedience.

What is most valuable?

The basic features of the solution are excellent. 

The product has very good internet and internal systems for general applications.

Technical support is pretty good.

We've found the product to be fairly stable.

The solution can scale.

The initial setup is pretty straightforward.

What needs improvement?

For the customer, it would be ideal if the solution had more global reach. It's a bit complicated to explain, however.

The documentation can be a bit confusing. It would be better if it was easier to follow.

We're hoping that the solution will work well with 5G.

In Latin America, Cisco is very expensive in comparison to other technologies.

For how long have I used the solution?

I've been using the solution for maybe one year at this point.

What do I think about the stability of the solution?

The solution is very stable. There are issues with bugs or glitches. It's reliable. It doesn't crash or freeze at all.

What do I think about the scalability of the solution?

The solution is extremely scalable. Cisco makes it very easy for a company to expand the offering if they need to. It's a good selling feature.

How are customer service and technical support?

I would say 60% of the technical support team are very experienced in the solution. They are quite good to work with, for the most part. We're quite satisfied with the level of support we get from them. That said, I wish that the documentation provided by the company could be better.

How was the initial setup?

The initial setup is not complex at all. Cisco makes the implementation very, very easy.

I'm not an IT technician and therefore don't know exactly how long a deployment takes. I don't install the solution personally by myself.

What's my experience with pricing, setup cost, and licensing?

The cost of the solution is quite high in our region. It would be better if they could take cost into consideration in Latin America to make it more reasonable for local companies.

What other advice do I have?

We're a partner with Cisco. We aren't just a customer.

Overall, I would rate the solution eight out of ten. If it was more reasonably priced for the local market, I might create it a bit higher.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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ITCS user
1 Comment

author avatarShrijendra Shakya
Top 5LeaderboardReseller

Yes, agree to the review and its extremely stable and scalable platform.