Cisco Wireless WAN Review

Reliable and scalable with a straightforward setup

What is most valuable?

We trust Cisco. It's a reliable solution. Reliability is most probably the most valuable feature for our organization.

The solution does exactly what we need it to do.

The initial setup is mostly straightforward.

What needs improvement?

The pricing of the solution could always be better. If they could work to make the costs more competitive, that would be ideal.

For how long have I used the solution?

I've been using the solution for more than ten years at this point. It's been 12 to 13 years or so. It's been a long time.

What do I think about the stability of the solution?

The stability of the solution is quite good. It's reliable. It doesn't crash or freeze. There are no bugs or glitches.

What do I think about the scalability of the solution?

The scalability potential of the solution is very good. If a company needs to expand it, they can.

If I look just now at my area and the locations I'm responsible for, we have more than 2,000 users. However, we use the product globally, and if we look at it from that perspective, we have more than 20,000 users actively using it every day. Of course, with COVID, and people now working from home, it's likely less at the moment.

How are customer service and technical support?

I'm pretty satisfied with the documentation as well as with the support. If we have any challenges or issues, Cisco is usually always able to help us. They are helpful, knowledgeable, and responsive to our needs.

How was the initial setup?

In terms of the initial implementation, it is always dependant on what knowledge you have and the level of experience. The more you have, of course, the easier it is. For us, it's not difficult anymore. I'd describe the process as pretty straightforward and quite easy to set up on a new site.

What's my experience with pricing, setup cost, and licensing?

The solution does come with a price tag. It's not the least expensive option on the market.

What other advice do I have?

We are a customer and end-user. We don't have a business relationship with Cisco.

We use a lot of Cisco products, including Cisco Catalyst Switches, Wireless WAN, and Cisco Nexus.

We use one of the latest access points, however, we are not up to date on the newest controller versions as our versions are still supported. We plan to replace them probably in the next one or two years. It's not the latest, let's say, controller version. However, from a software standpoint, we are still up to date.

I would recommend the solution to others. However, they have to be prepared to pay the price and have the budget for the product.

In general, I would rate the solution at a nine out of ten. We've been extremely satisfied with its capabilities.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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