What is our primary use case?
We have several use cases but as an example, I have a banking customer who wants to know about their environment with Virtual Apps and Desktops. They're interested in performance, connections and network latency. The management part of Virtual Apps and Desktop is not available when you look at Citrix Cloud, it doesn't provide that information. To get more, you need to use ADM. I'm a cloud solutions architect and we are resellers of Citrix ADM.
How has it helped my organization?
This solution provides customers with the option to leverage all the features to gain more insight and visibility of their environment. Previously, they were always complaining about this lack of data and now performance has improved.
What is most valuable?
I think the analytics is the most valuable feature.
What needs improvement?
I think the interface could be better. I think some customers struggle with that. I mean, the learning curve takes a little longer than in other solutions so I think the interface and maybe training could be improved.
I'd like to see another licensing model that could complement or be similar to licensing models of other networking solutions. It adds flexibility for the customer.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
The solution is scalable. My customers are usually mid-size organizations. Some small business, a few large companies. I now have a client that has close to 10,000 users.
How are customer service and technical support?
I think Citrix has good technical support and a good escalation strategy.
How was the initial setup?
The initial setup is very straightforward, very easy. Our implementation strategy is to make a personal assessment for each client and then deploy the tool and all necessary components. It doesn't take more than two hours.
Which other solutions did I evaluate?
Customers have looked at Ryzen or other cloud services like Amazon, Microsoft Desktop or Azure Virtual Desktops. The advantages of Citrix is that it's managed from a single interface whereas other solutions don't have that presentation or that interface. I also think that ADM and other solutions Citrix offers are very complementary to each other.
What other advice do I have?
It's important to know about other Citrix solutions, it improves the experience. Citrix improves the Virtual Apps and Desktop interface in Citrix Cloud. There are two ways to visualize or take action with the data. I think they are well on the way to being the right solution. It's very viable, they're doing a good job.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
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