Citrix Gateway Review

Great performance, extremely stable, and scalable

What is our primary use case?

Our biggest, most consistent problem was renewing certificates. Otherwise, it works like it isn't even there. It's just a workhorse.

What is most valuable?

I'm pretty well settled on Citrix. They have the highest performing application on the planet, as far as I know.

Just creating that gateway to the storefront for Citrix is the most valuable aspect of the solution for us.

What needs improvement?

It's extremely complicated and it's not intuitive. The solution requires a lot of training to get going on it. I'm not sure that that's necessarily a critique on it. It may be more of a critique on me and my abilities with it, however, it isn't necessarily straightforward. It could stand for some improvement in that sense.

If there were wizards for standard deployments, that might be nice. If there were prompts for situations like trying to deploy one virtual server behind one virtual storefront where the how-to was explained, that would be great. Other than that, you have to get really deep in the gears and figure out which gear you need to move and what lever you've got to pull. It's complex.

For how long have I used the solution?

I've used the solution as recently as three to six months ago. I have been using the solution off and on in one shape or form for probably eight years.

What do I think about the stability of the solution?

The solution is rock solid. The only problem I ever had with stability on any consistent basis was replacing certificates on a yearly or semi-yearly basis. Otherwise, it is great and extremely reliable.

What do I think about the scalability of the solution?

The solution has a great ability to scale. That's not a problem at all on the solution.

How are customer service and technical support?

Their help desk is reasonably good. However, without wizards, I can spend two hours on a technical support call just trying to figure out how to set something up. That's not a slight on their level of service; however, if the solution made a few design tweaks, it would mean I could spend less time calling them for assistance.

How was the initial setup?

The initial setup was complex; it was not straightforward.

The deployment takes about one to two hours.

It's a very feature-rich device. You have to dial into the specifics of what you want to use. It's like a Swiss army knife. It's got a thousand different uses and you only have one or two that you want to use it for. You have figure out just how to set up for those one or two uses.

What other advice do I have?

I have a good deal of experience with Citrix. They're sitting on top of the heap as far as I can tell. It's not just clout and name recognition, but the actual product and actual performance delivery are stellar. They've got it set far as I know.

We're using the latest version of the solution.

I'd rate the solution a solid nine out of ten. It's a pain to set up, however, once you've got that sorted, it's an extremely solid product.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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