Citrix Gateway Review

A secure and stable solution for virtual desktop infrastructure, but the pricing could be reduced and technical support could be better


What is our primary use case?

The primary use case of this solution is for a virtual desktop infrastructure.

What is most valuable?

The most valuable feature is that it is secure.

What needs improvement?

The price could be reduced because it is slightly more costly than others available in the market.

Technical support could be improved.

They could do something more with the dashboard.

For how long have I used the solution?

I have been using Citrix Gateway for approximately six years.

What do I think about the stability of the solution?

Citrix Gateway is stable and we have not experienced any issues.

What do I think about the scalability of the solution?

It's a scalable product.

How are customer service and technical support?

Technical support is not great. There is no proactive support for patches that have been released. For example, there are no mailers to advise you that there are new patches available. 

There is no direct communication and there doesn't seem to be any focus on the customer.

What's my experience with pricing, setup cost, and licensing?

Pricing is very high if you do a comparison with what is available in the market. It ends up being very expensive.

Apart from licensing, there are additional fees for support and partnerships.

What other advice do I have?

For customers who are concerned with security and would want to have virtual machines in their environment, I recommend this solution. Otherwise, this product is costly.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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