Citrix NetScaler ADC Review

A stable solution that is not missing any features


What is our primary use case?

Our primary use case is the hosting and delivering of web applications.

How has it helped my organization?

The product has helped us a lot with load balancing because we had limited experience with it.

What is most valuable?

The most valuable feature is the management and application delivery for Layer 7 traffic.

What needs improvement?

At the current time, the solution is not missing any features that I would like to have implemented.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

This is a stable product that we have used since 2014.

What do I think about the scalability of the solution?

This solution is scalable, and the sizing is defined by the amount of traffic. Our first box supports up to five hundred megabits of traffic, whereas our second box supports traffic of five gigabits. We will consider making use of this solution in any project going forward.

How are customer service and technical support?

We have a contract with the re-seller, who has good expertise. If they cannot fix the issue then they escalate it to Citrix, where the tickets are usually solved. Sometimes this takes a little longer because of the multilevel ticket priority. Ideally, it should be possible for the re-seller to assign it directly to level three.

If you previously used a different solution, which one did you use and why did you switch?

Prior to this, we used the Cisco ACE solution until the product was discontinued.

How was the initial setup?

The initial setup was a little complex. We needed to choose the right partner to assist us with setup and implementation.

What about the implementation team?

We contracted our re-seller to help with installation and setup. The deployment took approximately one month.

What's my experience with pricing, setup cost, and licensing?

We have a yearly licencing fee, and there are no additional costs.

Which other solutions did I evaluate?

We used Cisco ACE, and they were the ones who recommended that we switch to this solution. We took their advice and we are pleased with it.

What other advice do I have?

Customers need to look to the future and purchase the right model for their necessities. A new license can be purchased, rather than additional boxes.

I would rate this solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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