What is our primary use case?
We are a Citrix solution adviser and one of the main Citrix partners in Bangkok, Thailand. We use Citrix NetScaler ADC to get user access to business applications on desktop devices.
With Citrix NetScaler ADC we can centralize desktop application management for everything.
How has it helped my organization?
For desktop application management, I recommend the NetScaler edition. This product is like a Swiss army knife. Citrix NetScaler ADC supports the education front-end.
What is most valuable?
It mobilizes everything in and out, leading over bandwidth and manages all of the applications. We use it for front-end crafting.
What needs improvement?
There are a lot of features. It has to keep up with the demands of the network for complete file management. Citrix should improve the documentation. It is not really clear how to set up many features to our advantage. When we setup Citrix NetScaler ADC, we have to figure it out by ourselves without a lot of documentation.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Rules configuration is the key issue for stability. We can get a lot of rule-based configuration and risk management tools with the platform.
What do I think about the scalability of the solution?
Scalability is really cool because NetScaler isn't tied to any complexity or hard time model. It creates a delivery unit and every platform uses it.
Citrix NetScaler ADC is really flexible. We have lots of customers using it. We have banking, financial, software, themes, energy companies, etc. using it. We have from ten to 100+ clients deployed with Citrix NetScaler ADC.
How are customer service and technical support?
Technical support from Citrix is pretty good and they respond pretty fast, but the issue is that when we have some configurations that are problematic, they don't always know how to fix them.
When we integrate Citrix NetScaler with an app or desktop, the technical support from Citrix doesn't know how to configure NetScaler. They don't collaborate well. Their communication is sometimes lacking. They speak too fast. Overall, though, Citrix provides good support.
If you previously used a different solution, which one did you use and why did you switch?
We started as a Citrix client at first. We used NetScaler in the very beginning. For a long time, we have only used this one product.
How was the initial setup?
The installation and deployment of Citrix NetScaler ADC are easier than the competitors. It is not complex. It can be complex, but you can decide to make it not complex.
The deployments for each project depends on customer requirements. Some take one month, others resolve in two to four months.
For the deployment of Citrix NetScaler ADC, about two or three people is enough. Wiring is simple but the hard part is the orchestration.
What about the implementation team?
We completed the integration by ourselves.
What's my experience with pricing, setup cost, and licensing?
Licensing is adequate. I wanted to have a more prominent license, but until I do they don't give enough support. The additional cost would be too much.
If NetScaler is broken, we can open tickets very quickly and request shipment for the new unit or a spare part replacement.
What other advice do I have?
Citrix NetScaler already has tons of features, already too many. We want any new advanced features that they release. One thing that scares me is that with existing products, Citrix does not have detailed documentation ready before they release. Otherwise, it would be better. From my experience, when Citrix launches something new there are a lot of bugs, a lot of errors, required patches, and no documentation. You have to get help.
Citrix needs to create better documentation. Sometimes when I enable NetScaler, it makes the box crash randomly. I have to wait for three or four release cycles to fix it. The introduction of new features from Citrix for NetScaler always has a lot of problems.
I would rate Citrix NetScaler eight or nine out of 10. To make the product better, Citrix needs to provide full documentation for each user with video tutorials. Configuration scenarios and demos would also be helpful. We have a lot of customer demand for this better documentation and setting up Citrix NetScaler is really complicated.
Disclosure: I am a real user, and this review is based on my own experience and opinions.