Citrix Virtual Apps and Desktops Review

Saves costs by allowing users from branch offices to reach centralized resources rather than needing those resources in every branch

What is our primary use case?

It was used to publish internal resources for our clients.

How has it helped my organization?

Our clients were very happy with the technology because they could continue with their work. For example, one of our customers had headquarters and branches. All users in the branches were using Citrix Virtual Apps and they were very happy because they could work from the branches. It helps the company or the environment to centralize all its resources and allows all users from all the branches to reach those resources without needing them in every branch. It saves costs, operations, and maintenance—everything.

It's a very useful solution for on-premise environments because it creates flexibility by serving the resources and providing accessibility to users who are far away.

In addition, when remote users are using the solution it provides security for the organization's intellectual property and data.

The solution provides everything in one integrated platform, which is great for our customers.

What is most valuable?

Citrix Virtual Apps is the most valuable feature. Many customers use this feature to publish only applications, and not the full desktop. They can publish the internal resource or allow the end-user to reach a site or an application without having the full desktop. That's why they love this feature. It helps them save on resources.

It also provides the flexibility of being used on any device. It makes for a good employee experience because they are able to log in using any device and reach the resource.

We also utilized the centralized policy to apply things to all users or to categorize the users. Once users were categorized we could apply policies based on the categories. It was very helpful. We could allow users in category "A" to reach some of the resources, and allow users in category "B" to reach other resources, based on their requirements. For example, we could block USB for some categories and allow it for other categories.

There is also access control based on device, location, end-user device, or application. This is a good feature because it adds to the flexibility. You can give access based on many factors.

What needs improvement?

The Endpoint Management solution needs improvement when it comes to mobile device management. For example, they are still not supporting Windows 10 and this feature is required by many customers.

For how long have I used the solution?

I have used Citrix Virtual Apps and Desktops for about six years. I have done many deployments.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's also scalable.

We have deployed it to companies that have between 500 and 3,000 employees.

How are customer service and technical support?

There are people who respond quickly, but others take a long time to solve things. They need to focus on support and to improve support procedures.

How was the initial setup?

The initial setup is "medium," between complex and straightforward. It still depends on an SQL database, and there are many components, compared to other solutions. Other solutions are easier than Citrix.

On average, deployment takes one week.

Our implementation strategy is just to follow the installation guide.

Which other solutions did I evaluate?

I have worked with VMware Horizon. To be frank, Horizon is easier to use because it's an endpoint solution. Horizon covers everything, one of the main points being that it covers Windows 10 for mobile device management. With Citrix, this does not exist. Many customers who are looking for this feature cannot use Citrix. At the end of the day, the customer is looking for one solution to manage everything: Android, iOS, Windows 10, virtual applications, and virtual desktop.

What other advice do I have?

Just follow the guide.

Our clients used the following for protecting their environment: Citrix Gateway/Single Sign-on; Citrix Secure Browser; Web/URL Filtering; Web App Gateway; Citrix Endpoint Management; Citrix ADC.

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
More Citrix Virtual Apps and Desktops reviews from users
...who work at a Financial Services Firm
...who compared it with VMware Horizon View
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