- Multitenancy does not require a standalone implementation per customer.
- Reporting and Dashboards are components which allow you to measure customer contracts.
I would like more flexibility on KPI and SLA definition.
I have used the product for 6+ years.
I did not encounter any stability issues.
I did not encounter any scalability issues.
I would give technical support a score of 6/10.
The high availability setup is more complex, but nothing special.
We evaluated ServiceNow.
It is a stable and good product, with several integrations and an interesting API.