What is most valuable?
- Ability to create message bypasses for groups and/or individuals. Meaning, you do not have to "whitelist" email domains or addresses when a specific bypass will do.
- Personal Message Manager (PMM): It allows users to release or delete quarantined messages. Also, allows users to add people to a Trusted Senders list.
- Ability to create your own content-filtering policies with relative ease.
How has it helped my organization?
Ability to create your own content-filtering policies, i.e., banned syntax and inappropriate words/expressions and phishing rules. Also, creating "spoofing" bypasses for legitimate mail traffic sent to internal recipients via third-party (external) mail servers.
What needs improvement?
FTP server and TRUST Manager functionality.
For how long have I used the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
No, but I have never had the need to increase my disk space (currently 250GB)
How are customer service and technical support?
Excellent! A 10 out of 10.
Which solution did I use previously and why did I switch?
Symantec Messaging Gateway (Brightmail).
How was the initial setup?
Initial setup was straightforward, but tweaking required technical support. In what ways? Setting up custom policies (spoofing, etc.), admin/recipient INFORMs, and Domain/Mail Routing required attention when adding Load Balancers (VIPs).
What's my experience with pricing, setup cost, and licensing?
Government handles pricing via GSA contracts. I'm a contractor.
Which other solutions did I evaluate?
Symantec Brightmail and Clearswift MIMEsweeper.
What other advice do I have?
Go for it! I think it's an excellent product with great technical support. Currently, we are in a hybrid (Exchange VM/Office365). They want to replace CS SEG with O365 filtering, but O365 does not offer.