Cloudflare Review

Easy to deploy, gives us peace of mind regarding DDOS attacks


What is our primary use case?

For DDOS mitigation.

How has it helped my organization?

Provides peace of mind. We do not have to do things over and over, or double check their work, or worry about what could have happened due to a potential DDOS attack, if we didn't have protection.

What is most valuable?

Convenient

Ease of deployment

What needs improvement?

I think the APIs are a little bit hard for us to work with. The APIs could be more open so that we could integrate better with our SolarWinds or our monitoring solution.

Also, the reporting can definitely be improved to offer a lot more explanation on something that may have happened or has actually happened.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

I can't say, since we actually just deployed it. Our organization has already grown. For now, it serves our needs and manages are our expansion.

How is customer service and technical support?

I'm quite comfortable with them so I don't see a big issue. We get fairly good support. The earlier issues that we had, some minor issues here and there, we got them resolved. They resolve our issues in a timely manner.

How was the initial setup?

I think any DDOS solution is going to be complex. But we could actually follow the process and implement the solution. So it was not that complex, in that sense. And the tech support was there to provide feedback and support.

We didn't get any training other than you reading up materials and working with tech support.

What's my experience with pricing, setup cost, and licensing?

I think the pricing is competitive.

I think as far as licensing is concerned it's pretty straightforward because it's based on domain. It's just that sometimes domains could be tricky with some customers.

Which other solutions did I evaluate?

We did review a couple of options, Tenable and a couple of others. We settled on Cloudflare because of price, support, and of course comfort in dealing with a vendor that was supporting us.

What other advice do I have?

My advice would be to review exactly what you need and talk to different people to understand the potential advantages and pitfalls of implementing these kinds of solutions. Then identify the right product to meet your requirements.

From a solution perspective and from a product perspective I would give Cloudflare an eight out of 10. It's a reasonably priced solution that meets customers' needs and it's not too difficult to deploy.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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