Code42 Backup + Restore Review
With up-to-date backups, it's helped us keep several executives happy when kryptolocker visited, but we could benefit from multi-user support.


Valuable Features

Instant access to backups, whether hosted or local, has been the most valuable feature.

Improvements to My Organization

Kryptolocker has visited our organization several times over the past couple of years. Each time, we have the user back up and running within the day because there are up-to-date backups waiting to be restored. Rarely are files lost during the restoration process. This has been key in keeping several executives happy.

Room for Improvement

Adding multi-user support would be huge. It would help immensely with access and administration challenges in the higher education realm.

Use of Solution

We've been using Crashplan for about two years now.

Deployment Issues

Deployment has been great. Coupled with our deployment solution, we basically push a button and it deploys to the correct user on the correct computer.

Stability Issues

This piece of software is absolutely stable.

Scalability Issues

None.

Customer Service and Technical Support

Customer Service:

10/10. Code42 knows how to treat its customers right.

Technical Support:

10/10. Great tech support, although we rarely need it.

Previous Solutions

We previously used a tape backup system. This seemed a bit archaic, and the turnaround on getting users back up and running after a full system crash/loss of data was unacceptable.

Initial Setup

I was less involved with the setup, but from my point of view, it seemed pretty simple.

Other Advice

This backup solution seems to be the best on the market. Ease of usability, both on the administrative side and the customer side, make it worth the install alone. Add in the stability and constant reassurance of knowing your files are only a download away is next to none.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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