Code42 Backup + Restore Review
It's equally useful for file recovery or simply moving a user to a new computer.


Valuable Features

Code42 has done a fantastic job creating a solid enterprise product that is easy to use, transparent to the end-users, and backed by a company that takes an active interest in the input of their customers.

Client backup products are not always without impact to end-point performance. CrashPlan's interface is simple and easy to use. Virtually no training is required for both end-users and administrators. Granted that backup is not an overly complicated process, but CrashPlan has refined the process better than the competition.

Whether using the on-prem or off-prem option, CrashPlan provides security and stability for your company's critical data.

Improvements to My Organization

Even with the trend of moving data to the cloud, end-point backup remains a critical necessity in the modern end-user computing environment. Systems fail, users delete data, users switch computers and things still go wrong and make backups a necessity.

CrashPlan is equally useful for file recovery or simply moving a user to a new computer. The best part of CrashPlan is that is just works. Its a solid, well-written product with great support that give users a sense of security about the data that keeps the business working.

Room for Improvement

My only real criticism with Code42, is that in the last year they have not focused sufficiently on the development of CrashPlan. I feel like they made a poor choice to focus too much on SharePlan, which was not something that was critical to their core business.

CrashPlan is also a bit behind the curve on features related to legal hold and e-discovery, but they are trending in the right direction.

Use of Solution

Greater than 5 years

Deployment Issues

No. Code42 has a managed approach to the entire process. The software is easy to deploy to end user workstations and minimally impactful to system performance. The older versions did have Java dependancies that could be problematic, but those issues have largely been resolved.

Stability Issues

Generally speaking, no. Both the server back-end and the client side are very stable. I think that it speaks a lot to Code42's commitment to quality engineering.

Scalability Issues

Generally speaking, no. Code42 is very easily scaled in the Enterprise. Our deployment is global and it has not been an issue to grow as needed. I think that this alos speaks a lot to Code42's commitment to quality engineering.

Customer Service and Technical Support

Customer Service:

Code42's Customer service team gets a 10 out of 10 any day of the week. This team consistently goes above and beyond to make sure that all issues are taken care of in a timely, user-centric manner.

Technical Support:

Code42's Techincal support team gets a 10 out of 10 any day of the week. This team consistently goes above and beyond to make sure that all issues are taken care of quickly. Their team's proactively alert us when their are issues and as a result, major issues have been averted.

Previous Solutions

No. We started out with a CrashPlan deployment as we had nothing in place prior. We needed a solution for this issue and selected CrashPlan as the solution.

Initial Setup

Even though the initial deployment was to almost 1000 users, it was very straightforward. That is one of the selling points of CrashPlan is that it is very easy to configure and deploy.

Implementation Team

We deployed in-house. The initial deployment as about 1000 users and even though we did it ourselves, it was fairly easy and straightforward.

ROI

The ROI with CrashPlan is that it has made the backup process seamless and saved countless users from losing data due to system failure or migrations.

Pricing, Setup Cost and Licensing

I have not had the opportunity to discuss this with any colleagues. If I did, I would encourage them to work with the inside team to ensure that they were getting discounts commensurate with their long-term growth strategy.

Other Solutions Considered

No. CrashPlan was the clear industry leader and we decided that they were the best general match for our needs. Since we did not evaluate other options, there would not be much to add to this answer.

Other Advice

Even with the trend of moving data to the cloud, end-point backup remains a critical necessity in the modern end-user computing environment. Systems fail, users delete data, users switch computers and things still go wrong and make backups a necessity.

CrashPlan is equally useful for file recovery or simply moving a user to a new computer. The best part of CrashPlan is that is just works. Its a solid, well-written product with great support that give users a sense of security about the data that keeps the business working.

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Disclosure: I am a real user, and this review is based on my own experience and opinions.

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