When the administrative assistant for a C-level executive calls you in tears because she just encrypted the executives guest list for his daughter's wedding, it suddenly becomes top priority. Having the ability to walk up a single flight of stairs, and select an easy-peasy restore point and save the day? Priceless.
Improvements to My Organization
Our infrastructure team is small and over-worked. When our Help Desk comes to us with fears that a President or Executive has lost their data due to human error or a virus, we never had that opportunity to shine before. With CrashPlan, we have a magic wand that restores things that were wiped out either by design or "oops!" equally easily.
Room for Improvement
In the beginning, we had a few issues with the Email Invites from the dashboard. Whether it was a result of how we stood up the product, or how it was communicating with the Cloud, we found that it was easier to deploy from within our own internal tool and walk our Users through configurations ourselves.
Use of Solution
We preferred to deploy using SCCM instead of the Email Invitation function from the dashboard because we had complaints that the link didn't work.
We occasionally see an error where the clients cannot reach the Cloud, but that always resolves itself by the time the next Delta comes around.
We didn't see any issues with scalability, but I don't foresee that we would have any. We have a very small scope of users for this tool at the moment, but I hope to someday get the funding to roll it out to entire departments.
Customer Service and Technical Support
Fantastic! Calling Code42 for support is one of the easiest calls we ever have to make. It's way better than sitting on the line for Cisco or (ick) Microsoft support to "help" us. Technical Support
We've only had to call technical support the once, but the experience was a positive one! They were courteous and efficient, and didn't waste time transferring us from one department to another like some front line help desks seem to.
We had discussed using a workstation backup solution in the past, but we had not optioned one. Code42 came to us by accident, and at the same time as we were getting hit with ransomware. It seemed like a natural fit.
The initial setup of the dashboard, and then of the clients was straightforward and very low stress. Once we got the deployment sorted out, we've never had a complaint!
We implemented CrashPlan with our internal Infrastructure team without any need for consultants or any outside assistance.
So far, for the investment made, we have saved the company tens of thousands of dollars from ransomware and human error.
Pricing, Setup Cost and Licensing
I recommend the home version to everyone! And the enterprise version is a clear choice for anyone's company, even small businesses.
Other Solutions Considered
We didn't take the time to look at any other workstation backup solutions. We were so convinced about the security and effectiveness of CrashPlan, we started using it as soon as we got the demo!
With a sound network engineer and the Code42 support, we were able to get the dashboard up and running in just a few hours. Since then, we have had great success with restoring and saving the day!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dec 20 2015