What is most valuable?
The endpoint backup component (the primary feature) is second to none. It does exactly what it's supposed to and it does it quickly, quietly, and efficiently. It is a dream come true for IT professionals looking to secure their users' local data. The fact that it constantly monitors for changes and can back up over any internet connection makes it ideal for those organizations with a large mobile workforce that rarely "comes in" to connect to traditional network shares.
How has it helped my organization?
As above, it has allowed us to confidently and reliably secure the local data for our mobile users who rarely come into an office to connect to the network shares.
What needs improvement?
We would like to see a little more flexibility in the reporting from the admin console. That is being highly touted in the newer versions, though. This criticism may be resolved when we upgrade soon.
For how long have I used the solution?
What was my experience with deployment of the solution?
The only issues we encountered during initial pilot deployment centered around LDAP sync for user authentication, but vast improvements have been made to that LDAP sync functionality in subsequent releases. We have not had those issues for some time.
What do I think about the stability of the solution?
We have not encountered any issues at all with stability. This product has been as reliable as you could hope for. It's the ultimate "set it and forget it" solution for backup and much more.
What do I think about the scalability of the solution?
Once we proved our case and began preparing to ramp up deployment, we made the switch over to a Code42 Managed Appliance to replace our internal VM Master Server. We were told that server performance with a VM was likely to suffer around 500+ users.
How are customer service and technical support?
We have had positive and infrequent interactions with customer service, which is always a good sign. For questions/issues that are not pressing needs, their online ticketing system is sufficient and we generally get 1 reply per day. For serious concerns, their phone support is quick to respond. Technical Support
The Code42 Customer Champions have been knowledgeable in our few dealings with them. They will bring in colleagues to assist, as needed. They are also persistent and will continue to troubleshoot diligently for more complex issues until a resolution is reached.
Which solution did I use previously and why did I switch?
Our previous backup solution for local files was external hard drives and scheduled backups. This is highly flawed if the user is not attached to it at the time the task is scheduled. CrashPlan solves that problem by always running (or on a set schedule) whenever an internet connection is present.
How was the initial setup?
The initial setup was not very complex for our deployment. Our assigned engineer walked our systems team through the configuration, we pushed the clients out and they began connecting with little fuss.
What about the implementation team?
We had a Code42 engineer assigned to us to assist with the configuration of the VM and the installation of the environment. After we installed a client and confirmed connectivity, we were able to take it from there and pretty much self-teach.
What was our ROI?
I am not the person to generate exact figures, but our users find the peace of mind to be priceless when they know their work is safe if/when things do happen.
What's my experience with pricing, setup cost, and licensing?
Once we made the decision to do a large scale deployment, we received a significant discount for buying a large set of licenses.
Which other solutions did I evaluate?
There was another product on the table during Code42 evaluation, but I was not on the team at that time, so I cannot comment on this point.
What other advice do I have?
We could not be more pleased that we pulled the trigger on CrashPlan from Code42. It is the kind of solution that just works. There are a lot more features coming in pending releases, which we are excited to take advantage of.