What is most valuable?
The file versioning is fantastic and provides excellent protection against ransomware-style malware, and the ability to control your own encryption keys and push data offsite to the Code42 cloud using your own encryption makes this a full-featured system at an affordable price.
How has it helped my organization?
Our office was located in an area that was prone to hurricanes, flooding, and tornadoes prior to moving not too long ago and we have experienced data loss due to natural disasters. We're also a smaller organization, which limits some of the more complex management capabilities (Active Directory, GPOs, etc.) that can be used to control machines. We end up with ransomware infections as a result and Crashplan gives us a way to get our work back without loss and ensure that data loss due to natural disasters is a thing of the past.
What needs improvement?
The only area of improvement/complaint that I have is that the system is a bit too aggressive during the initial backup - it starts backing up files to the Code42 cloud almost immediately after installation without giving you an option to pick the files to be backed up first. It's easy to correct, but it can be annoying if you don't want the default selections to be backed up.
For how long have I used the solution?
We've been on Crashplan for just over a year now.
What was my experience with deployment of the solution?
We had no issues with the deployment or usage, it went fast and smooth. The system is well designed and the UI is intuitive and easy to navigate.
What do I think about the stability of the solution?
Our Crashplan install has been rock-solid, we've yet to experience any real issues (knock on wood). I have no reason to think that will change though, we've done several upgrades since we started and Crashplan only seems to get better.
What do I think about the scalability of the solution?
We're a small organization, so scalability has never been an issue or area we've focused on and I don't expect it to be for some time. I don't foresee any potential issues though.
How are customer service and technical support?
We've never really interacted with customer service as the licensing and renewals can all be done through the Code42 website. Technical Support
The few times we've had to interact with customer support, it has been fantastic. These guys really know their product and it shows.
Which solution did I use previously and why did I switch?
Not really, we had experimented with Mozy and Carbonite, but Crashplan impressed us with the intuitive UI and impressive feature list.
How was the initial setup?
The setup was simple, basically Next, Next, Next, Finish. There's nothing major to configure and most of the out-of-the-box settings are already optimal.
What about the implementation team?
We handled the setup, installation, and configuration of Crashplan fully in-house as our installation was very small and our needs were not complex.
What was our ROI?
We do not measure this so it's difficult to say, however, we have dealt with ransomware and fully recovered our data without paying it, so there's definitely an ROI to be had.
What's my experience with pricing, setup cost, and licensing?
The Code42 website is very transparent with the pricing and licensing, there's not much to explain. The only thing we've ever come across that needs a little clarification is that each user license is for four devices.
Which other solutions did I evaluate?
We tried out Mozy and Carbonite, but chose Crashplan because of it's feature list and simplicity. It just worked and worked well.
What other advice do I have?
This is a full-featured backup solution with a straight-forward licensing system and affordable pricetag. It's highly recommended for organizations both big and small.