What is our primary use case?
Comindware Tracker is being used to track the full lifecycle of our service from managing offer requests which come through a web form, then processing a service request and managing service delivery. This workflow management and collaboration tool adds a tremendous amount of transparency to our consultation and research process. It allows for successful management of hand-offs which are necessary between different teams.
How has it helped my organization?
This software added transparency to our workflows. It helped with increasing throughput of clients and their satisfaction.
What is most valuable?
Comindware Tracker make it easy to tweak workflows and forms, so users could easily optimize without breaking stride. It successfully routes hand-offs between different teams, adds transparency to workflows, and has a set of social collaboration tools.
What needs improvement?
The OpenAPI is good, but it is not enough. It lacks out-of-box integrations with popular web services.
For how long have I used the solution?
One to three years.