CommScope iTracs Review

DC's are managed on a technical level, not a management level.


What is most valuable?

The flexibility in this tool is amazing and this is the most valuable.

How has it helped my organization?

DC's are managed on a technical level, not a management level.

What needs improvement?

To create a simple build module for simple users.

For how long have I used the solution?

1 year

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

10 out of 10

Technical Support:

10 out of 10

Which solution did I use previously and why did I switch?

No

How was the initial setup?

Straightforward

What about the implementation team?

Vendor team was Cans. 10/10

What was our ROI?

Unknown

Which other solutions did I evaluate?

Yes, Nlyte and Cormant

What other advice do I have?

Yes, create more connections with other IT and ITSM solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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