What is our primary use case?
We use Commvault as our main backup solution.
Commvault is also a very reliable backup solution; this is one of our main use cases. There are several other use cases, but backup is the most dominant feature.
Our organization has between 500 to 1,000 employees. The IT department and a few admins use this solution.
What is most valuable?
Commvault has a very extensive report section, at least in the Java console and web console. There is a transition being made from Java to a web console currently, which offers a more sophisticated, more advanced, and more modern interface.
For how long have I used the solution?
I have been using Commvault for over eight years.
What do I think about the stability of the solution?
Commvault is both very stable and scalable.
How are customer service and technical support?
The technical support is very good. We don't get direct support from Commvault as our first line of support; there is an intermediate organization that is very capable, who are masters, the highest degree of admins — they provide us with support. If there's any problem or any advice that we need, they are always available to support us.
How was the initial setup?
The initial setup is rather complex, especially when switching versions.
What's my experience with pricing, setup cost, and licensing?
The price could always be lower. I do not have the exact pricing information but I know it's not cheap.
Which other solutions did I evaluate?
We would like to evaluate other options. Other products could be more suited to our needs, but currently, we don't have the time to evaluate other options.
What other advice do I have?
Think about your backup strategy before you begin making a blueprint — that's very important. Do not deploy it and then try to change it. This will only lead to unnecessary difficulties. What are the needs of your organizations? RTO and RPO are also very important. If you want to switch versions or solutions once it has already been deployed, it's not impossible to do so, but it's going to take some serious time and effort.
On a scale from one to ten, I would give this solution a rating of eight.
In every product, there is always a balance between the features and how you use them. This solution provides many options; however, If you want to understand and use all of the features that are available, as there are so many, it's going to be quite difficult. I think that's quite common with every application: you use a specific set of features that you're used to and which are easy to use. There are almost too many features; it's almost too much for an admin to handle — It's just overkill.
A more simplified interface or front-end would be more preferable. This is not to say that the back-end should be easier, it can be complex. Moreover, it needs to be complex to satisfy demanding customers.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?