Commvault Review

Good support and stable, but it is overly complex to use


What is our primary use case?

We are using Commvault to protect some of our workloads in the public cloud. We are using it in AWS SAM and Office 365. 

What is most valuable?

Scalability, as well as stability, are a couple of important parts of this solution.

What needs improvement?

This product is overly complex to operate and run.

The price of this solution could be lower.

For how long have I used the solution?

We have been working with Commvault for about 18 months.

What do I think about the stability of the solution?

From a stability point of view, it is very good.

What do I think about the scalability of the solution?

It's extremely scalable. It's used across the coalition control team and the cloud team, so there are a couple of dozen administrators. We are running a great deal more than that in the backend systems.

How are customer service and technical support?

The technical support is pretty good.

Which solution did I use previously and why did I switch?

We used Spectrum Protect or Tivoli Storage Manager for quite a few years.

How was the initial setup?

The initial setup looked complex so we contracted Commvault to do it.

What about the implementation team?

Commault completed the deployment but even they had issues, particularly with getting Office 365 operating correctly. Their professional services were the ones who deployed it.

What's my experience with pricing, setup cost, and licensing?

One of the issues with backup vendors is that they overprice, or overvalue their products.

Which other solutions did I evaluate?

We are looking at Metallic as an alternative because Commvault is a good product but it is a bit complex.

What other advice do I have?

Overall, this is a good product and very capable. That said, my advice for anybody who is considering it is to make sure that it fits your purpose. If you can make do with a simpler product then choose a simpler product.

I would rate this solution a seven out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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