What is our primary use case?
For the past five years, I was part of a big team as a solution architect that was designing Commvault as a solution for different connector projects and enterprise sectors within the region: the Middle East, North Africa, and so on.
Commvault is unique in the backup and recovery category. It has many features. If you are using the Commvault as a backup, you don't need any additional software to have an archiving solution. While with other products, you do. We use Commvault for backup, recovery, and archiving.
How has it helped my organization?
From the cost perspective, it minimized the costs which reflected on the investment of the storage, even the investment on the network side. The algorithm and the technology that Commvault is using will be reflected in other parts of the IT components, like network, storage, etc.
What is most valuable?
Global deduplication and the indexing of the data object are the most valuable features. It saves costs on the product side by doing compression and deduplication. It will help you and make it easier to reach the data that you need within the minimum downtime when it's required.
What needs improvement?
The setup is not that straightforward or easy. Even the documentation is not generic or public like other products. You have to be a partner or you have to have a specific account and download it from the vendor themselves.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It is very stable. The product setup went well. It was deployed without any problems.
What do I think about the scalability of the solution?
It is scalable. Commvault has recently changed the licensing. The licensing methodology makes things much easier and easy to scale up and scale out. Usually, the rate of technology they are accomplishing with other partnerships with vendors like Fujitsu is using the scale appliances which are massively scalable.
We have more than 11 customers over here, and in total, there are around 400 users. Some of them are in the financial sector and the government sector.
The amount of people we require for maintenance depends on the project. If it's a medium project, then it's around five.
How are customer service and technical support?
Their technical support are very good. You can chat with the support engineers that are available 24/7 and can provide you with anything you need. I haven't had any major incidents that I've really needed them for.
If you previously used a different solution, which one did you use and why did you switch?
We used to use Veritas. We switched because if I wanted to use a backup and recovery feature plus an archiving feature I would need to buy more software. With Commvault, I only need one single license to manage and achieve my targets. It was not a centralized solution like Commvault is.
How was the initial setup?
The initial setup was complex. The company itself and technology do not have a market share here in the region. Compared to other software or solutions which have most of the market share in the Middle East, it might be that people could use on the other software or other solution better. From the Commvault perspective, the way to install this solution is totally different than others. The mentality of how the solution should work is totally different than other competitors. In the Middle East, we don't have many technical people to work on it.
The time it takes to deploy will depend from sector to sector. If it is an enterprise with more than 1,000 users it can take around three weeks. If it's mid-range like SAP accounts it could take one week. Taking into account the features that you want to enable will not take that much time.
What about the implementation team?
We integrated it ourselves.
What's my experience with pricing, setup cost, and licensing?
It is not expensive. The prices are competitive. Other vendors are now adjusting their prices to compete with Commvault. Compared to other competitors and vendors the pricing is fair.
What other advice do I have?
The advice that I would give someone considering this solution is that you need to have the right people and the right team to implement Commvault. Other than that it's a good tool. From the backup and recovery processes aspect, there's a feature currently they are working with us to enhance it. It does what it says it'll do.
I would rate it a nine out of ten. Not a ten because there is a little complexity of the overall product.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.