What is most valuable?
It provides backup and recovery for mobile devices, PCs, laptop, iPhone, and Android. The primary function of it is to back up off-site, so that if you ever have any kind of data corruption or data loss, you can easily recover that data. It also has file sync and share, so you can actually share files between devices, and sync them. You have a Connected folder every device that's running Connected MX, and the product syncs the folders, similar to Dropbox. However, whereas Dropbox is primarily a sync solution, Connected MX is a backup and recovery solution, with the share and sync added to it. Essentially, you can sync it with devices, and if you make a change on one computer, that file will automatically get updated on all of your other devices that are running MX. It's automatic. No human intervention is required once it's installed, and it's a continuous backup to the cloud.
How has it helped my organization?
When you lose your data, you go out of business. We save the day for companies all the time. When they get caught with any Crypto virus, either you use something like Connected MX, or if you use an on-prem backup, that'll get encrypted too, and you have to get the data offsite, separated from your infrastructure. That's what Connected MX does.
What needs improvement?
They have done some drastic improvements just in the last year that have really met a lot of our needs. Being able to sync between computers was a big one; the ability to administer it through a web portal, that was a big thing; and it's all in Connected MX now. At the moment, I don't have anything that I would ask the product manager to add to it, because he's done a really good job of getting it to where it's at right now.
Nonetheless, one thing they could do better on is knowledge and education about it. Nobody knows about it, and I feel that everybody needs it, they just don't know it.
What do I think about the stability of the solution?
It's been around since the '90s. It's the most stable platform out there. The new version is the cloud version. It's meant for Verity, the new HPE backend data standard, so you can run ITIL and Vertica on it.
What do I think about the scalability of the solution?
You can run it on tens of thousands of PCs if you needed to. It's meant for large organizations to deploy on every single device in the organization. HP actually used to deploy it on about 50,000 endpoints, when they used it internally.
How is customer service and technical support?
Technical support is top-notch. The Connected MX support people are awesome.
What other advice do I have?
It saves the day for people. You lose your data; there's nothing worse that can happen to an organization than losing their data. With this, if you use Connected, when you get the Encrypto virus, you can get your data back. If you don't use Connected, you're going to lose it. If you use a local backup, the Encrypto virus will find that backup too, and it will encrypt it. If you don't have an offsite backup like Connected MX, you're vulnerable. Everybody does need it, they just don't know it, and hopefully, you'll tell them.
If you can wait two weeks to get your data back, have at it, as five bucks a month is great, but if it's important, you need something like Connected MX to make sure you have it backed up properly.
Disclosure: My company has a business relationship with this vendor other than being a customer: We're partners.
Jun 07 2017