ConnectWise Automate Review

Monitors server services and general computer health.

Valuable Features

Scripting and automation are not incredibly straightforward, but they are probably the most valuable tools in this solution when compared to other RMM systems.

Their integration of ScreenConnect has also made remote desktop control incredibly smooth.

Improvements to My Organization

Remote monitoring allows the organization to react more quickly to emergencies, particularly offline devices/locations.

Monitoring server services and general computer health allows us to be proactive about preventing issues. Proper scripting and scheduling has also reduced the need for actual intervention.

Room for Improvement

Because of the vast number of features, the software is difficult to navigate. Some features feel very hidden and hard to find in order to enable or disable them.

Use of Solution

We have been using this solution for over a year.

Stability Issues

There is an issue where they do not support the running of any kind of backup software on the same machine. Instead, they recommend using snapshots. Snapshots are widely considered to NOT be a backup solution.

Customer Service and Technical Support

The technical support varies greatly. The response is slow for non-critical issues. Many staff members do not appear to read the issue descriptions closely.

However, sometimes you get the right person in the right department, and they will be able to help you a great detail.

Other Advice

It is powerful, but be prepared to spend a lot of time learning the ins and outs of customizing the system with templates, scripts, groups, etc.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarChris Childerhose
ExpertTop 5Real User

Great review. Been a while since I used Labtech from my Consultant days but it was a great tool. As stated a bit hard at first but when you get the hang of it very powerful.