ConnectWise Automate Review

This product saves us a lot of time and increases our efficiency

What is our primary use case?

Inventory tracking for our equipment which is spread throughout the country. We manage our ESET AV through ConnectWise. LabTech is integrated with our ticket system, ConnectWise. 

  • We can pull up any machine and troubleshoot, with a quick glance, detailed information and reoccurring errors. 
  • It pushes software and can update the company or an individual. 
  • Built-in searches and reports are helpful.

How has it helped my organization?

We have several remote users, and this would be very difficult to manage with the small IT team that we have. This product saves us a lot of time and increases our efficiency.

What is most valuable?

Remote access and detailed monitoring help us support our equipment, which is spread throughout the Southeastern US.  

What needs improvement?

Like most companies these days, they always change the GUI to some dumb-down version of tiles, which are more "user-friendly", but slows my team down in the end. We have requested a "classic view" with no fancy screens and colors. Just detail!

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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