ConnectWise Control Review

With ScreenConnect it's easy to jump in and troubleshoot or do setup on the end users computer.


What is most valuable?

Being able to quickly remotely access other computers from anywhere. Supporting our other users is simple and quick to do.

How has it helped my organization?

Our company uses specific software, and we have a lot of users who are new to using it. ScreenConnect makes it easy to jump in and troubleshoot or do setup on the end users computer.

What needs improvement?

The only issues I’ve dealt with are display issues when the end user has a dual monitor setup. I haven't had to address it at all. It was easier to ask the end user to disconnect the second monitor than to call up customer support. I’m sure they’d have a fix I just never got that far.

For how long have I used the solution?

We've used it for about three months.

What do I think about the stability of the solution?

We've had no issues with the stability.

What do I think about the scalability of the solution?

It's scaled for our needs.

How are customer service and technical support?

Their support is very good. The few times I have had to call up I’ve been able to talk with a real person right away and have any issues resolved. In the beginning stages I wasn’t sure which license to choose and one of the sales reps was able to explain each option to me and which would fit best for my situation.

Which solution did I use previously and why did I switch?

We had a previous solution, and found that ScreenConnect was the easiest way to help an end user get to where they needed to be so we could remotely log in.

How was the initial setup?

It's very simple.

What's my experience with pricing, setup cost, and licensing?

Unless you are a one person operation and doing one thing at a time, start with the standard license.

Which other solutions did I evaluate?

We looked at LogMeIn, GoToMeeting, and a few others that I can't remember.

What other advice do I have?

Just try it out. It’s always easier to get a feel for software when you’re actually using it.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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