ConnectWise Control Review

The ease of setting up a connection with a client is the most valuable feature.

What is most valuable?

The ease of setting up a connection with a client.

How has it helped my organization?

We deal in an environment where each client has their own unique requirement in terms of remote connections. ScreenConnect now allows us to meet at least 90% of that.

What needs improvement?

The ease of use in setting up a remote unattended client.

For how long have I used the solution?

I have now been using this for four months.

What do I think about the stability of the solution?

We haven't experienced any issues. Even when the client had speed limitations on broadband, ScreenConnect just dealt with it.

What do I think about the scalability of the solution?

No issues have been encountered to date.

How are customer service and technical support?

I can’t say as I haven’t needed them yet. The service just works.

Which solution did I use previously and why did I switch?

I have been using a number of different solutions, swapping between GoToMeeting, TeamViewer and Remote Assist. The main reason that I switched was cost, and then I discovered how easy it is to use ScreenConnect.

How was the initial setup?

The initial setup was a breeze; easy and quick. The most complex thing that I have encountered was to find the right image sizes for our company logos. The whole system is now personalized for us, and our clients see our branding. This was very easy to setup and configure.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, this has been the most affordable, reliable and convenient remote assistance software/service that I have come across. There is a number of cheaper guys out there, but with the backing of ConnectWise, you know that you are in good hands.

Which other solutions did I evaluate?

We also looked at GotoMeeting and TeamViewer.

What other advice do I have?

Enjoy the product.

Which version of this solution are you currently using?

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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