ConnectWise Control Review

Makes unattended remote access faster and simpler than the other products I tried.


What is most valuable?

The ability to directly control a computer without having to worry about remote login on the destination computer.

What needs improvement?

The file transfer function could be a little more robust for multi-file transfers.

For how long have I used the solution?

I have been using ScreenConnect for about three months now.

What do I think about the stability of the solution?

I've had no issues whatsoever, the application is very easy to deploy and very responsive.

What do I think about the scalability of the solution?

The services scales very easily and adding additional seats is, thankfully, very simple.

How is customer service and technical support?

I would give them 10/10 as they have been quick to respond to any inquiries I have had.

How was the initial setup?

The installs are simplistic and quick. Just download the client and install with minimal prompts.

What's my experience with pricing, setup cost, and licensing?

The fee for the number of seats is very fair and actually cheaper than some of their competitors.

Which other solutions did I evaluate?

I tried GoToMyPC and TeamViewer.

What other advice do I have?

It's worth using over the others because it makes unattended remote access faster and simpler than the other products I tried.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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