ConnectWise ScreenConnect Reviews

Name: ConnectWise ScreenConnect
Brand: ConnectWise
Rating: 4 (37 reviews)

4.2 out of 5

37 reviews

664 followers

What is ConnectWise ScreenConnect?UNIXBusinessApplication
Price:

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

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ConnectWise ScreenConnect is the #7 ranked solution in top Virtual Meetings solutions and #8 ranked solution in top Remote Access solutions. PeerSpot users give ConnectWise ScreenConnect an average rating of 8.4 out of 10. ConnectWise ScreenConnect is most commonly compared to Microsoft Remote Desktop Services: ConnectWise ScreenConnect vs Microsoft Remote Desktop Services. ConnectWise ScreenConnect is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Buyer's Guide

ConnectWise ScreenConnect

April 2024

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Helped 767,319 peers since 2012

Featured reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

May 9, 2023

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Jon McWilliams

Senior Technology Specialist at CMIT Solutions

Jan 18, 2024

We're an MSP using ConnectWise ScreenConnect to support our customers The ConnectWise ScreenConnect tool is very good for remote access. It's very robust, and I love that it works across reboots and everything else. The solution should add the ability to video chat with the user on the other…

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Cobus Burgers

Managing Director at NETCB

Jan 20, 2023

It's quite often the auditing that is useful to us. The fact that every session is being recorded is great. That for us, from a quality control perspective, is useful in that it helps us to know exactly what our engineers are doing and if they are doing it in the correct way. Another component that's very important is the fact that the whole system is integrated with our on-premise authentication mechanisms, so we can control the access directly. It cannot be accessed by any other third party. This ensures security. The system is incredibly secure and one can harden your security through various mechanisms with multifactor authentication, et cetera. It is fast to set up. It's very low maintenance. The solution is very affordable.

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ConnectWise ScreenConnect market share

Product category:

As of March 2024, the market share of ConnectWise ScreenConnect in the Virtual Meetings category stands at 2.1%, marking an increase of 76.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Virtual Meetings

Key learnings from peers

Last updated Feb 16, 2024

Valuable Features

"The product is really easy to deploy."
"The ConnectWise ScreenConnect tool is very good for remote access."
"I've noted an ROI while using the solution."

Room for Improvement

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"The solution should add the ability to video chat with the user on the other end."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

Pricing

"I download the product for free with ConnectWise RMM's license."
"We pay $85 per month for each user for a ConnectWise package with multiple solutions."
"We pay an annual licensing fee."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ConnectWise ScreenConnect Buyer's Guide for additional reliable information.