ConnectWise Control Review

Gives our engineers quick access to our clients' respective infrastructures


What is our primary use case?

Remote access. We use the Guest Session Starter extension. We have between eight and 10 people using it in our company and we use both the unattended access and remote support functionality.

How has it helped my organization?

Engineers have quick, usable access to clients' infrastructure, which was not so easy with GoToMeeting.

What is most valuable?

  • Remote access.
  • It's very easy to use.

What needs improvement?

There needs to be a way to run the agent without installing, like GoToAssist.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Tech support has been perfect. No issues so far.

Which solution did I use previously and why did I switch?

Our company used to use GoToMeeting/GoToAssist. I have also had experience with  LabTech Screenconnect. We still use GoToAssist due to Windows permissions

How was the initial setup?

The initial setup was straightforward. We use cloud so there were no issues.

What's my experience with pricing, setup cost, and licensing?

Negotiate. Ask for a trial period.

Which other solutions did I evaluate?

I did not evaluate other options, I already knew what I wanted.

What other advice do I have?

Make sure you go through your requirements first.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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