What is our primary use case?
We are using this product as a Managed Services Provider. Two people in our business use this product. We use both the unattended access functionality and remote support.
The console is okay at best. The recent redesign has made it slower and basically worthless.
How has it helped my organization?
Remote support is efficient and easy for our end users to receive support.
What is most valuable?
Control is the only product which is worthwhile from ConnectWise.
What needs improvement?
Speed is a major factor in Automate, and the control panel is horribly slow.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
Support for Control is good, but support for Automate is a joke.
Which solution did I use previously and why did I switch?
We did not use a previous solution.
How was the initial setup?
The initial setup is fairly straightforward.
What's my experience with pricing, setup cost, and licensing?
Pricing is fair for Control and the licensing is simple.
Automate is brutally overpriced and the licensing term is something I would never enter into again. I am counting the days until I can dump the Automate software.
Which other solutions did I evaluate?
We did not evaluate any other solutions.
What other advice do I have?
If your looking at anything aside from Control, keep looking.